Return and Exchange Policy

While we believe in selling premium quality and providing the best fit for all our products, we understand that quality and fit are personal to individuals and not everyone prefers the same fabrics and fit, hence at Kain, we provide product exchanges.

• We offer exchanges on all our products. 

• We issue refund amount for the exchanged item in the form of store credit which has a validity of 13 months.

• All exchanged items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.

• Packages that don't fulfil the above conditions will be rejected in QC and returned to the customer.

• You can raise an exchange/return request of garment at Kain by emailing us at support@thekain.in within 48 hours of successful delivery.

• In case of defective or incorrect products it is mandatory to upload relevant images/videos.

• It may take 24-48 hours for your request to be approved/ rejected.

• Once your request is approved , the same will be picked up in 1-3 working days by our courier partner.

• Please take a picture or video of the product while you are handing it over to the delivery boy as a proof for any disputes in the future

• Please handover the item which the delivery boy has come to collect only.

• If any unaccounted items are handed over , the same will not be our responsibility as the courier partners will deliver us only the item for which pickup is arranged.

• Reverse pickup charge is bearable by the customer for exchanges at INR 100.

• Within 2-3 working days of the package being picked up, we issue a Store Credit to the customer's email id used while placing the order . 

• The Store Credit amount is calculated in calculated by reducing the reverse pickup charge of Rs.100 from the price of the product. The shipping charges are non refundable.

• If , your request is rejected before pickup or at the QC stage you can seek clarification by emailing us at support@thekain.in.

You are requested to track your package when it shows delivered on your email or text message. As per the recent update in courier companies policies throughout India, you are required to inform us within 3 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company is not accepting any complaints post 72 hours marked delivery, and we will not be liable if there is delay in informing from your end.



• We are available for customer support via email and our response time is 24 hours. Our email id is support@thekain.in.


NON AVAILABILITY OF ITEM

• A pending order can be cancelled only if the same is delayed past the delivery time.

• Cancellations are issued via Store Credit only.

• All exchanged items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.

• Garments and Fabrics which don’t allow tagging can be exchanged without the tags.

• Please make sure that the exchanged items are packed securely and safely to prevent any loss or damage during transit.